About Genesics
Genesics Enterprises LLP is a global information technology, consulting and outsourcing company serving clients in globally. We helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model.
Genesics is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Genesics champions optimized utilization of natural resources, capital and talent. Today we are a trusted partner of choice for global businesses looking to ‘differentiate at the front’ and ‘standardize at the core’ through technology interventions.
Empower Employees
Faster First Contact Resolution
Boost Agent Productivity
Increase In Customer Satisfaction
The knowledge gained from CRM programs can empower call center agents to function well beyond just answering inquiries and dealing with complaints from customers, or forwarding calls to other people within the organization. They can handle a variety of actions, including pre-sales queries, order processing, credit memos, return merchandise authorizations (RMAs), customer support, product recommendations and post-sales services.
From the customer’s standpoint, each contact with the call center can become a more personalized and rewarding experience. The customer will be confident that the agent is knowledgeable about his needs and concerns, and that can go a long way toward ensuring satisfaction, repeat business and customer loyalty.
Having an effective call center can help businesses acquire and retain customers and expand their relationships with their most valuable customers. CRM software systems are clearly one of the most critical IT applications at the disposal of successful call centers.
Quality
Genesics is committed to creating and delivering engineering services and solutions that exceed customer expectations and enhance the level of business profitability. Quality to us is more than just a matter of delivering – it is our motto.
We deliver innovative solutions that add value to your business through the deployment of robust processes and state-of-the-art technology. We emphasize and reinforce quality in every sphere of business. Our high-quality products and services help you leverage market opportunities and gain competitive advantage.
Our stated quality policy is: “Genesics is committed to deliver innovative solutions that delight customers through deployment of robust processes“.
